Order Changes & Cancellations

Requesting a correction

Contact us immediately when a product, quantity, or delivery detail is incorrect. We will try to help, but changes are not guaranteed after fulfillment activity begins.

Customer cancellation

An order can be canceled only if it has not entered packing or dispatch. If fulfillment has progressed too far to stop, the customer may need to receive the parcel and follow the return process.

Cancellation by Pemzori

We may cancel because of unavailable inventory, a clear pricing error, failed payment review, suspected misuse, shipping restrictions, or legal requirements. Any captured payment for canceled goods will be refunded.

Incorrect delivery details

Customers are responsible for the information submitted at checkout. When allowed by law, carrier return, rerouting, or reshipment costs caused by incorrect details may be charged to the customer.

For questions or requests, email service@pemzori.com.