Terms of Service
These Terms of Service govern your access to and use of the Pemzori website and the purchase of products offered through our store.
Pemzori is operated by Huizhou Hengyouli Network Technology Co., Ltd. By visiting our website, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on this website.
1. Online Store Terms
You must be legally capable of entering into a binding purchase agreement in your place of residence.
You agree to provide accurate, complete, and current information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You may not use this website or our products for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Products and Information
Pemzori offers tableware, serveware, glassware, table linens, countertop accessories, and related home and dining products.
We make reasonable efforts to present product descriptions, dimensions, materials, colors, prices, images, care instructions, and included components accurately. However, colors and appearance may vary slightly because of screen settings, lighting, photography, production batches, and the characteristics of individual materials.
Product availability may change without notice. We may update product information or correct obvious errors when necessary.
3. Orders and Acceptance
Submitting an order does not automatically mean that it has been accepted. An order confirmation acknowledges that we received the order.
We may decline, limit, or cancel an order because of product availability, incorrect pricing, failed payment authorization, suspected fraud, delivery restrictions, legal requirements, or inaccurate customer information.
If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.
4. Prices and Payment
Unless otherwise stated, prices displayed on the website are in US dollars.
Available payment methods are shown during checkout and may vary according to location, currency, device, and payment provider.
Customers must provide accurate billing and payment information. Payments may be subject to authorization, identity verification, security review, or fraud-prevention checks performed by Shopify or an authorized payment provider.
5. Shipping and Delivery
Order preparation, shipping charges, available destinations, tracking, customs charges, and delivery information are explained in our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly stated otherwise. Carrier delays, customs processing, weather, incorrect delivery information, and other circumstances outside our reasonable control may affect delivery.
Customers are responsible for reviewing the delivery address before submitting an order.
6. Returns and Refunds
Return eligibility, return conditions, exclusions, shipping responsibilities, and refund processing are governed by our Returns & Refunds Policy.
A return must be approved before a product is sent back. Sending a product without authorization may delay processing or result in the return being refused.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
7. Order Changes and Cancellations
Requests to change or cancel an order should be submitted as soon as possible.
Changes and cancellations cannot be guaranteed after processing, packing, or shipment has started. Additional information is provided in our Order Changes & Cancellations Policy.
8. Product Care and Safe Use
Customers are responsible for reviewing and following the product description, care guidance, warning labels, and instructions supplied with each item.
Tableware and glassware should be handled carefully and used only for their intended purpose. Do not use a product in a dishwasher, microwave, oven, or freezer unless the product information specifically confirms that such use is suitable.
Stop using any product that becomes cracked, chipped, broken, or otherwise unsafe.
9. Intellectual Property
The Pemzori name, website design, written content, graphics, photographs, logos, product presentation, and other store materials are owned by or licensed to Pemzori and are protected by applicable intellectual-property laws.
You may use the website for personal shopping purposes only. You may not copy, reproduce, distribute, publish, modify, sell, or commercially exploit website content without prior written permission.
10. Prohibited Activities
You must not:
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Use the website for illegal or fraudulent activity;
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Submit false account, payment, or delivery information;
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Interfere with website security or operation;
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Upload malicious code, viruses, or harmful material;
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Attempt unauthorized access to accounts, systems, or customer information;
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Copy or scrape protected website content for commercial use;
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Misrepresent your identity or impersonate another person;
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Abuse promotions, payment disputes, returns, or checkout functions.
We may restrict or terminate access where misuse, fraud, unlawful conduct, or a material violation of these Terms is reasonably suspected.
11. Third-Party Services
Our store is hosted by Shopify and may use independent payment processors, carriers, analytics providers, and other service providers.
Third-party services operate according to their own terms, privacy practices, availability, and technical requirements. Pemzori does not control independent third-party websites or services merely because they are linked to or integrated with our store.
12. Privacy
Our collection and use of personal information are described in our Privacy Policy.
Payment details may be processed directly by Shopify or authorized payment providers. Pemzori does not store complete payment-card numbers.
13. Website Availability
We try to maintain reliable access to the website but cannot guarantee that every feature will always be uninterrupted, secure, or error-free.
We may update, suspend, restrict, or discontinue parts of the website when reasonably necessary for maintenance, security, operational, or legal reasons.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Huizhou Hengyouli Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from website use, delayed delivery, third-party services, or misuse of a product.
This limitation does not exclude liability that cannot lawfully be limited or excluded, and it does not affect mandatory consumer rights.
15. Changes to These Terms
We may update these Terms of Service to reflect changes in our products, services, business practices, technology, or legal obligations.
The revised version will be published on this page with an updated revision date. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.