Returns & Refunds Policy

Last updated: September 15, 2026

Starting a return

A return request may be made within thirty days after delivery. Approval and return instructions must be received before goods are sent back; an unapproved return may be delayed or refused.

Eligible condition

Returned goods should be unused, unwashed, unaltered, complete, and in the original packaging with supplied accessories and documentation. Reasonable inspection is permitted, but avoid handling that reduces the product’s value.

Exceptions

Customized goods, final-sale products, gift cards, digital items, opened hygiene-sensitive goods, and products damaged through misuse are generally not eligible unless mandatory law provides a remedy.

Return shipping

Customers cover return shipping for preference-based returns. If we confirm that goods arrived materially defective, damaged, or different from the order, we will provide an appropriate remedy and may cover reasonable return costs.

Refund timing

After an approved return is inspected, the refund is issued to the original payment method. Banks and payment services can take five to ten business days to post it. Optional expedited-delivery charges are not refundable unless required by law.

Exchanges and cancellations

A direct exchange cannot always be offered; a return followed by a new order may be necessary. Cancellation depends on whether preparation or fulfillment has already begun.

For questions or requests, email service@pemzori.com.