Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed with Pemzori, operated by Huizhou Hengyouli Network Technology Co., Ltd.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Order verification, product availability, promotional periods, and unusually high order volume may extend processing time.

Estimated Delivery Time

Standard shipping generally takes 7–15 business days after dispatch.

Including order processing, the estimated total delivery time is approximately 8–18 business days from the date the order is placed.

These timeframes are estimates rather than guaranteed delivery dates. Customs processing, carrier delays, severe weather, local service conditions, public holidays, and other circumstances outside our reasonable control may affect delivery.

Shipping Charges

Shipping charges are based on the eligible order subtotal:

  • Orders from $0.00 to $44.99 USD: $5.99 USD standard shipping

  • Orders of $45.00 USD or more: Free standard shipping

The applicable shipping charge will be displayed during checkout before the order is submitted.

Shipping Destinations

Available shipping destinations are determined by the options presented during checkout. If a delivery address cannot be accepted at checkout, we are currently unable to ship to that location.

Customers are responsible for entering a complete and accurate name, delivery address, postal code, email address, and telephone number.

Pemzori is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout after the order has been dispatched.

Tracking information may take several business days to display its first update. Carrier tracking schedules are outside our direct control.

Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or region.

Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs requirements and processing times vary by destination and may affect the estimated delivery period.

Delayed Orders

If an order has not arrived within the estimated delivery period, please review the tracking information and confirm that the delivery address submitted with the order is correct.

Contact us at service@pemzori.com and provide your order number and checkout email address if additional assistance is required.

Lost or Damaged Shipments

If an order arrives damaged, or tracking information indicates that the shipment may be lost, contact us as soon as possible.

Please provide:

  • Your order number;

  • The email address used during checkout;

  • Clear photographs of the damaged product;

  • Photographs of the external packaging and shipping label;

  • Any available carrier or tracking information.

Keep the product and packaging until the review has been completed. Depending on the circumstances, we may conduct a carrier investigation and provide an appropriate replacement, refund, or other remedy.

Contact Information

Huizhou Hengyouli Network Technology Co., Ltd.

Business Address:
1st Floor, No. 19, Niudun 2nd Street, Tongqiao Town, Zhongkai High-tech Zone, Huizhou, Guangdong, China

Email: service@pemzori.com
Phone: +86 157 9498 8262