Product Care & Limited Warranty

This policy explains the general care recommendations and limited warranty terms for products purchased from Pemzori, operated by Huizhou Hengyouli Network Technology Co., Ltd.

Product materials and care requirements may vary. Always review the product description, packaging, labels, and any instructions supplied with your item before use.

General Care

Handle tableware, serveware, glassware, and decorative kitchen accessories carefully. Avoid dropping, striking, or placing fragile items on hard surfaces.

Wash products before first use when appropriate. Use mild detergent, warm water, and a soft sponge or cloth unless the product instructions state otherwise.

Avoid abrasive cleaners, steel wool, harsh chemicals, and rough cleaning tools that may scratch, discolor, or damage the surface.

Allow products to dry completely before storing them. Store fragile items securely and avoid stacking them in a way that may cause pressure, scratching, or breakage.

Ceramic and Stoneware Products

Ceramic and stoneware products may have minor differences in color, glaze, texture, pattern placement, and finish. These reasonable variations can occur between production batches and are not necessarily defects.

Avoid sudden temperature changes. Do not transfer an item directly between extreme hot and cold conditions, as thermal shock may cause cracking or breakage.

Do not use ceramic or stoneware products in an oven, microwave, dishwasher, or freezer unless the product description specifically confirms that the item is suitable for that use.

Stop using any item that becomes cracked, deeply chipped, or otherwise unsafe.

Glassware

Handle glassware carefully and inspect it before use. Do not use glass products that are cracked, chipped, or damaged.

Avoid pouring very hot liquid into cold glass or exposing hot glass to cold water or surfaces. Sudden temperature changes may cause breakage.

Do not use glassware in a microwave, dishwasher, freezer, or oven unless the product description expressly confirms that it is suitable.

Metal, Wood, and Natural Materials

Dry metal products promptly after washing to reduce the risk of spotting, discoloration, or corrosion.

Wood, bamboo, rattan, and other natural materials should not be soaked for extended periods. Wipe or hand-wash them gently when appropriate and allow them to dry completely in a well-ventilated area.

Natural materials may display variations in grain, tone, texture, and pattern. These characteristics are generally part of the material rather than manufacturing defects.

Table Linens and Fabric Products

Follow the care label supplied with each textile product.

Wash colors separately when appropriate and avoid bleach unless specifically permitted. Reshape and dry products according to the label instructions.

Normal softening, minor color change, or reasonable shrinkage resulting from washing and use is not generally considered a manufacturing defect.

Dishwasher and Microwave Use

Only place a product in a dishwasher or microwave when the product page, packaging, or supplied instructions clearly state that it is safe to do so.

Decorative finishes, metallic details, hand-painted patterns, natural materials, and certain glass or ceramic products may require hand washing.

If the care information is unclear, contact us before using the product in a dishwasher, microwave, oven, or freezer.

Reporting Damage on Delivery

Inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number;

  • The email address used during checkout;

  • Clear photographs of the product;

  • Photographs of the outer packaging and shipping label;

  • A short description of the problem.

Keep the item and packaging until we have completed our review, as additional information may be required.

Limited Warranty

Unless a product page states a longer period, suspected manufacturing defects should be reported within 30 days after delivery.

This limited warranty applies to confirmed defects in materials or workmanship that were present when the product was delivered.

After reviewing the order information and supporting evidence, we may provide an appropriate solution, such as a replacement, refund, store credit, or another remedy required by applicable law.

What Is Not Covered

The limited warranty does not cover:

  • Accidental damage, dropping, impact, or breakage after delivery;

  • Normal wear, scratches, fading, staining, or discoloration from use;

  • Damage caused by improper washing, storage, or handling;

  • Damage caused by sudden temperature changes;

  • Use in a dishwasher, microwave, oven, or freezer when not approved;

  • Misuse, neglect, unauthorized alteration, or commercial use;

  • Reasonable differences in color, pattern, glaze, texture, measurements, or natural materials;

  • Damage caused by failure to follow product care instructions.

This policy does not limit any mandatory consumer rights available under applicable law.

Contact Information

Huizhou Hengyouli Network Technology Co., Ltd.

Business Address:
1st Floor, No. 19, Niudun 2nd Street, Tongqiao Town, Zhongkai High-tech Zone, Huizhou, Guangdong, China

Email: service@pemzori.com
Phone: +86 157 9498 8262